VIVINT / 2015
Vivint Smart Home DIY Setup
Project summary
Professional smart home installation creates a number of challenges for both the business and the customer. Installation times can run up to 4 hours, resulting in high overhead costs and great inconvenience to the customer. How can we simplify the installation process such that a person can easily and quickly install their smart home themselves?
My role
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Lead UX over end-to-end experience
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Illustration
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UI design
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Instructional design
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Content design
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Collaboration: Research and testing, audio design, packaging, hardware, marketing
Goals
In order to have a successful DIY solution, we felt is was essential that the experience be simple, quick and easy:
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Easy, clear, and convenient process.
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Positive first experience with the product.
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90% successful install without calling support.
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Each device installed in under 5 minutes.
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Full system install in under 30 minutes.
Research
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque in egestas nulla, nec luctus dui. Sed sagittis maximus dictum. Ut euismod felis sit amet molestie viverra. Sed porta efficitur dolor, in vulputate odio pharetra eu. Vivamus auctor sem a lectus laoreet venenatis. Mauris efficitur enim ac ultricies suscipit.
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Easy, clear, and convenient process.
→
Positive first experience with the product.
→
90% successful install without calling support.
→
Each device installed in under 5 minutes.
→
Full system install in under 30 minutes.
Guiding principles
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque in egestas nulla, nec luctus dui. Sed sagittis maximus dictum. Ut euismod felis sit amet molestie viverra. Sed porta efficitur dolor, in vulputate odio pharetra eu. Vivamus auctor sem a lectus laoreet venenatis. Mauris efficitur enim ac ultricies suscipit.
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Easy, clear, and convenient process.
→
Positive first experience with the product.
→
90% successful install without calling support.
→
Each device installed in under 5 minutes.
→
Full system install in under 30 minutes.
Explorations
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque in egestas nulla, nec luctus dui. Sed sagittis maximus dictum. Ut euismod felis sit amet molestie viverra. Sed porta efficitur dolor, in vulputate odio pharetra eu. Vivamus auctor sem a lectus laoreet venenatis. Mauris efficitur enim ac ultricies suscipit.
Caption goes here
Caption goes here
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Testing and validation
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque in egestas nulla, nec luctus dui. Sed sagittis maximus dictum. Ut euismod felis sit amet molestie viverra. Sed porta efficitur dolor, in vulputate odio pharetra eu. Vivamus auctor sem a lectus laoreet venenatis. Mauris efficitur enim ac ultricies suscipit.
→
Easy, clear, and convenient process.
→
Positive first experience with the product.
→
90% successful install without calling support.
→
Each device installed in under 5 minutes.
→
Full system install in under 30 minutes.
Final UX
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque in egestas nulla, nec luctus dui. Sed sagittis maximus dictum. Ut euismod felis sit amet molestie viverra. Sed porta efficitur dolor, in vulputate odio pharetra eu. Vivamus auctor sem a lectus laoreet venenatis. Mauris efficitur enim ac ultricies suscipit.
Caption goes here
Caption goes here
Caption goes here
Caption goes here
Results
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque in egestas nulla, nec luctus dui. Sed sagittis maximus dictum. Ut euismod felis sit amet molestie viverra. Sed porta efficitur dolor, in vulputate odio pharetra eu. Vivamus auctor sem a lectus laoreet venenatis. Mauris efficitur enim ac ultricies suscipit.
→
Easy, clear, and convenient process.
→
Positive first experience with the product.
→
90% successful install without calling support.
→
Each device installed in under 5 minutes.
→
Full system install in under 30 minutes.